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The LandlordApp FAQ

The LandlordApp FAQ

Where is the data stored, on the sim card or on the phone?

The data is stored on the phone for iPhone.  For Android the user has the option of storing data on the phone or on a memory card.

Is there a data backup and restore capability in case the phone is lost or stolen?

*update – The android version of the LandlordApp now has a manual backup function that can be found in the settings page.  To back up your data, select the export button, creating a data file in your phones root directory.   You can copy the landlordapp data file onto your phones SD card to allow you to transfer data to different devices through importing.  By selecting import, the information from the LandlordApp data file will erase/overwrite existing landlordApp data effectively updating the apps database with the data in the stored data file.  Please Note – all LandlordApp data on your device will be erased and updated with the new data saved in the imported data file.  Make sure that the file that is being imported contains your latest rental data.   Using a file manager app such as Astro you can email your LandlordApp data file to any other android device to allow other devices to have your most current up to date rental data.  We use the Drop Box app to store our data files, giving us access to the file on any device we add drop box to.   There is also a BackUp synch functions for the landlordApp that allows users to export their data to the cloud.  A twenty-five digit password will be sent to you when you do an export.  This is the password to access your data file for imports.  If you want to switch from an android device to an iPhone device this is the best was to do the data transfer.  A video tutorial is included below to illustrate how it is done. 

Data Back Up Tutorials:

These tutorials will show you how to use the Import/Export funtion. Within the import and export function there are two operations users can select 1. File 2. Synch. Part 1 tutorial will cover the File operation and Part 2 will cover the Synch operation.

The Landlord App Data Back Up Function – Part 1 Data file

The LandlordApp Data Back Up Tutorial – Part 2 Synch function

Both the iPhone and Android have inherent backup functions that allow for app data to be restored.  At this time we have not tested it but according to the below links, app data is saved in the phone backup file.  In addition to using the backup feature we recommend that you do quarterly or semi-annual exports of rental data.



 Great article for recovering lost app data for any iphone app:

What format is the exported tax data stored in?

All exported rental data is stored in a CSV file, which can be opened with excel.  To load an exported report, Select the property you want to export data from, email the data to your email address, copy the text from the email sent from the landlord export function.  Open windows notepad and paste the text from the email, save the file.  Open excel and click on the open file funciton.  At the bottom of the open file window change the file type option to “view all files”.  Select and open your notepad file, excel will prompt you if you want to  open this as a delimited file, say yes and select comma as the delimiter.  Depending on how you want to set up your file you can change settings in the next couple of option screens to how you like.  I skip through these steps and hit finish.  The end product should look like this:


Does The LandlordApp have multi-unit support?

The app does not have a specific function that allows for multi-unit support.  However, each unit can be entered as an individual property where you enter unit A, B, C etc… and track individual expenses, rents and water for each unit separately.  When it comes to entering your property taxes and insurance you can divide the yearly amount due by the number of units and enter this number for each unit added or total it under one of the individual units.  This works due to the fact that you will need to sum up all expenses and all payments (taxes/insurance) and count them against the one multi-unit property.

Can you enter past rents?

Yes, version 1.5 allows users to enter and edit past and future rents.

When you do a “reset data” in the app, does it delete all previous data?

There are two functions of the reset operation. 1) Reset date will reset all properties for the month selected 2) Reset All will reset all data for all properties for the entire year.  Reset All is done at the beginning of a new tax year. We recommend exporting everything before deleting.

How does the Partial Payment function work?

Currently the way the partial payment works is like this: tenant pays 200 out of the 800 ren at the beginning of the month, user enters 200 into the partial payment field and then hits paid.  This will show a negative 600 dollars for that month.  Say at the middle of the month the renter pays you another 200, uncheck the partial payment box, enter 400 dollars into the partial payment field and then check the partial payment box.  The app will now tell you that you are 200 negative for this month.  Once the tennant pays the full amount you can unceck the partial payment box and just check the rent paid in full box.   At the end of  each month the rent collected will reset to 0 so if there is still a balance due you can enter the addition amount owed under the next month as a partial payment.  Meaning if the tennat still owed 400 going into the next month and paid you everything they owed including the next months rent then you would enter $1200 (800+400) into the partial rent field and check the box.